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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kirk

September 13, 2024

5  out of  5
rating by Kirk
"Kari and her staff are exceptional people. They are knowledgeable and care about their clients. Loren has always been there to answer my questions and has been very helpful designing my insurance portfolio. A+ organization."
We responded:
"Kirk! Lauren shared the exciting things happening to you! You’ve been our customer for a while and we appreciate your loyalty. We love seeing good things happen to good people! 🩷"
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Kevin Byrne

August 28, 2024

5  out of  5
rating by Kevin Byrne
"Kari was incredibly friendly and super efficient meeting my needs with auto and home insurance. Both quotes were very comprehensive at a very competitive cost. I highly recommend you give Kari a call!"
We responded:
"Thank you for the awesome review! I am happy I could assist and deliver the customer experience you are deserving of! 🌸"
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Rudy Garcia

July 17, 2024

5  out of  5
rating by Rudy Garcia
"I’ve been a State Farm insured, on and off for as long as I’ve had insurance needs. The times I’ve found coverage from other providers, it was always due to my prior agent contact leaving the business and service deteriorating shortly thereafter. Prompting me to shop around their marketplace. Recently I had some life insurance needs and I was amazed by how quickly good ol State Farm showed up to help. I researched and compared State Farm, another individual financial services based insurance broker and Northwestern Mutual. Not only was State Farm competitive on rates, they moved through app, underwriting and onboarding in a 1/3 of the time their competitors did on the same separate three policies. Lauren, at my local Kari Roman State Farm office has been the best to work with! She’s demonstrated she is eager to serve with pleasure, it’s made this whole experience easy to work with Lauren and Kari’s team. I’d highly recommend you provide them the opportunity to knock your socks off too! Well wishes to all."
We responded:
"RUDY!! You are so incredibly generous and kind with your testimony of your interactions with us, especially of Lauren! Life insurance is one of the most important policies we sell. We are honored you chose us after doing your due diligence in researching. Our commitment is to provide excellent service at all times. We thank you for your business and appreciate you have chosen us. 🩷"
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Vic Monci

June 26, 2024

5  out of  5
rating by Vic Monci
"Irene helped my wife and I out with our car insurance needs. The entire staff was great from the moment we walked in the door. Don’t hesitate to call them or stop by."
We responded:
"Thank you, Vic, for your kind words! My team enjoyed meeting your adorable children today! 🌸"
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Castrolr1

May 23, 2024

5  out of  5
rating by Castrolr1
"Going from renting to purchasing a home, I called recently to get a quote for home and auto. Irene sent me multiple quotes along with the option to customize a plan. Long story short... My debt to income ratio was too close... Irene put together a plan that was perfect coverage and very affordable. Not sure i could have gone to closing without her. Thank you guys so much for all the time, patience and the pep talks. I'm now a new home owner"
We responded:
"Hello, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Kari"
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Sabrina Garcia

April 11, 2024

5  out of  5
rating by Sabrina Garcia
"I had State Farm with a different agent and left because they were expensive, I didn’t feel covered, and they weren’t very helpful. I went and procured insurance on my own (without an agent) for two year until they started increasing their prices. I called Kari Romano’s office on the advice of my sister and I am so grateful. I’ve only dealt with Lauren so far but she’s been amazing. She’s clearly explained things multiple times, I have better auto coverage, and it’s less than what my renewal was. The last time I was with State Farm, I was convinced to get extra insurances for a bundling discount. The extra insurance didn’t cover me or really benefit me. Lauren clearly explained my options and didn’t force or coerce me into additional insurance. I now feel that I am covered and at a better price thanks to Lauren. Thanks again, Lauren!"
We responded:
"Wow, thank you Sabrina for this incredible testament of your experience with Lauren! I’m delighted you found her to be informative and she provided an excellent customer experience! We are happy you are back with State Farm and honored to have your business and trust! 🌸 Kari"
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Jairo Lopez

April 9, 2024

5  out of  5
rating by Jairo Lopez
"Thank you Thank you so much you are really Really good agency"
We responded:
"Hi Jairo! Thank you for taking time to leave a review! We are appreciative of your insurance business and pleased you are happy with us! 🩷"
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Brandon Jacobson

April 1, 2024

5  out of  5
rating by Brandon Jacobson
"Lauren was extremely informative and very helpful with helping me find the right coverage for the right price."
We responded:
"Hi Brandon! I am so happy you came to Lauren for your insurance! You know she has your best interest and will take great care of you! "
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Brenna Cooper

April 1, 2024

5  out of  5
rating by Brenna Cooper
"I just want to state that Kari Romanos team goes above and beyond. I tried leaving in December for a “cheaper” rate. Boy did I pay for it! They welcomed me back with open arms. Travelers has treated me DIRTY and they are just flabbergasted at the stuff I am dealing with. Karis team has always treated me well and been transparent with any changes, when and if they happen. I greatly appreciate that so much. I enjoy talking to Lauren when I need to and she is very accommodating. Deff learned my lesson leaving yall and will not do it again if I cant prevent it 😂 Yall are amazing! Keep up the good work! 🫶"
We responded:
"Hi Brenna! Thank you for taking a moment to share your experience with us and Travelers. We are super excited to have you back “home” where you belong! ☺️ Lauren is fantastic and I’m pleased she provided with the service you deserve! "
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Andrew McCracken

March 11, 2024

5  out of  5
rating by Andrew McCracken
"Excellent service. Took care of everything in a very professional manner"
We responded:
"Hi Andrew! I am sorry I missed you both today. Thank you for taking the time to review your experience with Irene! I am happy she could take care of you! "
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Felipe Mendoza

March 6, 2024

5  out of  5
rating by Felipe Mendoza
"I called State Farm to get information about a new policy for a vehicle that I just bought, Diana and another lady were the persons who helped me over the phone, they were very kind, generous and helpful they gave me options and explained each of them to me. I'm very thankful for the service and the way they managed the process. Thank you."
We responded:
"Thank you for taking time to post your experience with my Agency! I’m thrilled the ladies at my office treated you with the care and respect you deserve! We are thankful to have your business! 🩷"
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Samiah Howard

March 5, 2024

5  out of  5
rating by Samiah Howard
"Amazing service, very nice and polite."
We responded:
"Thank you, Samiah! It was a pleasure to meet you and your mom! Thank you for entrusting us with your vehicle and life insurance protection! 🌸"
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Mike Cirincione

February 21, 2024

5  out of  5
rating by Mike Cirincione
"I want to thank the Kari Romano team, and specifically Lauren Bryant for her exceptional hands-on customer experience as my wife and I looked for a new local insurance agent. We already feel the difference working directly with a local agent, who sincerely worked to understand our policy needs and helped us build a solution that met everything we wanted. Thanks again to the entire Kari Romano team that has made us feel so welcomed!"
We responded:
"Thank you, Mike, for taking time to share your experience with my Agency and Lauren. We are thrilled you are back with State Farm and that you chose our Agency for your family’s protection! It’s an honor we don’t take lightly and will always appreciate! 🩷"
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Summer Sullivan

February 20, 2024

1  out of  5
rating by Summer Sullivan
"So when I purchased my new car in 2020, I specifically requested full coverage. Instead of giving me full coverage, they transferred my old liability insurance over to my new car. They did not let me know this. I found out I wasn’t under full coverage, sadly after my car accident. Now the insurance is refusing to take accountability because they told me that I should have read my plan. Well they should have gave me the insurance I specifically requested when I bought the car instead of putting me on liability. Honestly, I think they are lying to get out of paying for the value of the totaled car. They are scam artist. Find a different company. They refuse to pay for any damages and you have to fight with them using the legal route. It’s sick how they hide things from customers, leaving them without care. Like a bad neighbor, Statefarm isn’t there. Avoid at all cost. Yeah you save money, but if you need to actually use your insurance - then is isnt available. Also found out the reason why Statefarm fights so hard against paying out policies and they hide things in their contracts is because often corporations like this will take customers money and reinvest it in the stock market, instead of collecting it in a pool for us to use when we need it. Really research these big corporations and find their values before investing your money into them. Sure you may save a few hundred dollars on bills, but God forbid anything ever happen when you need to use your insurance. Again, avoid at all cost. Edit: again, wouldn’t have been a problem with the insurance if someone had done their job with doing the correct full coverage policy to begin with when the car was bought. Someone was lazy and ported the insurance over. State Farm is king of deflection. I was unaware that I did not have full coverage insurance because I was not contacted specifically as the policy holder - otherwise I would have gotten different insurance. Also we never got a call back regarding the insurance being updated to full coverage. We sent in the appropriate documents to green light full coverage and approved it. Again, with the deflecting. This company gave us no empathy or help regarding this situation and told us “too bad, so sad.” Yall are known for avoiding payouts at all cost. This was a perfect example of how much y’all try to scam people."
We responded:
"Hi Summer. As requested, we have supplied our date/time stamped notes when we spoke with the first Named Insured on your account regarding this vehicle not having comprehensive and collision coverage. We had several in depth, documented phone conversations, over a two day period at the end of 2022, where he was well aware your vehicle lacked this coverage as his concern was staying below a specific monthly payment. State Farm must follow the insurance contract when it comes to paying claims and your policy did not have the coverage in place. This is an unfortunate situation. "
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Karabel Bramow

January 29, 2024

5  out of  5
rating by Karabel Bramow
"Highly recommend Kari Romano State Farm Insurance Team!! We were googling for the BEST STATE FARM INSURANCE in the Woodlands area and their business info came up. Found them when we were moving from out of state Oregon to Texas and it was the BEST decision ever!! It's hard to look anywhere else especially when you have been so loyal with staying with State Farm Insurance since age 16. That's a 23 year relationship!! I usually communicate with Irene and she is the best person to talk to in regards to any insurance claim, questions, advice, feedback, suggestions, etc. Irene is always so personable and a joy to speak to on the phone. :) I love how informative she is and is always going above and beyond for you! Irene is always very prompt with her communication either via phone or email. Thank you so much for your great customer service :)"
We responded:
"Thank you for your loyalty to State Farm! It has been a pleasure helping your beautiful family become Texans! Irene told me about the connection the two of you have! I’m happy she provides you with the level of service that I require of my team and that you definitely deserve. We appreciate your positive account of your interactions with my Agency and looking forward to being of service to you. 🤍❤️"
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Brittany Adams

January 10, 2024

5  out of  5
rating by Brittany Adams
"We love Kari’s office and her staff ! Irene is wonderful to work with. Always professional and quick! She does what’s best for our family and it’s extremely knowledgeable in all things State Farm!"
We responded:
"Happy New Year, Brittany! Thank you for your generous words about Irene. I’m delighted she was able to take care of the insurance needs for you and your family! 🩷"
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Edwin Alvaran

November 28, 2023

5  out of  5
rating by Edwin Alvaran
"Kari Romano’s State Farm Insurance Agency is well recommended within the community I live in. I met her team and it was Lauren who helped me in regards to my home & auto insurance. Great customer service all through out the process. 5 stars indeed! I’m glad I switched. Thank you."
We responded:
"We are grateful to have earned your trust, business and kind words! It was a definite pleasure to meet you, your wife and mother yesterday! We look forward to having a wonderful relationship with your family! 🤍❤️"
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Tabitha Martin

November 24, 2023

5  out of  5
rating by Tabitha Martin
"We have relied on State Farm for all of our insurance needs for years now. Lauren is always ready to help when I call. It makes life so much easier when I can call one place to get everything taken care of. The personal care makes it feel like I get so much more than just life, auto, and home insurance!"
We responded:
"Hi Tabitha! Thank you for the kind review of Lauren! She is a true gem! 🩷 We appreciate your loyalty to State Farm for all these years! I hope you had a lovely Thanksgiving! "
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Pam Madrigal

November 10, 2023

5  out of  5
rating by Pam Madrigal
"I am so glad I switched to Kari Romano agency. Kari and Irene Anderson are so responsive and helpful. Irene walked me through every step of my auto and home insurance coverage so I knew exactly what I was getting. Loved working with Irene since she made the process so easy. Very happy with this agency."
We responded:
"We are so thrilled to be a part of this next chapter of your life! I’m going to miss you at our meetings. But can’t express how excited I am for you! I’m happy you find Irene to be as helpful as I know her to be. "
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Melanie Boyd

November 9, 2023

5  out of  5
rating by Melanie Boyd
"Irene is a great agent to work with. I had many adjustments and revisions to my policy. She was patient with my back and forth changes. My questions were answered promptly and I actually saved some money! Thank you."
We responded:
"Good morning, Melanie! We appreciate your long time loyalty to State Farm! I’m happy Irene was able to address your policy changes to your satisfaction. She’s an amazing professional through and through! "
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Anthony Jones

November 8, 2023

5  out of  5
rating by Anthony Jones
"Wonderful job helping me get covered for insurance. Made this process the quickest and easiest I've ever seen!!! 10/10 customer support, Lauren did an amazing job helping me out!!"
We responded:
"Anthony! We are thrilled to have you as one of our newest customers! The hassle you experienced with your former company, would make anyone doubt insurance companies. I’m thankful you took a chance with us and left Lauren this wonderful review! "
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Jacelyn Smith

October 24, 2023

5  out of  5
rating by Jacelyn Smith
"Lauren Bryant was incredibly informative and helpful with assisting me on getting coverage. She has a customer for life. Highly recommend Kari Romano State Farm!"
We responded:
"We are thrilled to have you as a customer! Thank you for taking time to review your experience with our amazing Lauren! Your positive feedback has made our day! 🎉🩷"
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Karen Pinckard

October 18, 2023

5  out of  5
rating by Karen Pinckard
"What a great agency. Had my first agency for 40 years until the agent retired. Switched to Kari Romano agency and found my agent for the next 40 years. Irene Anderson is absolutely fabulous and always has time for me no matter what my issue is. So happy with this agency."
We responded:
"We love having you as our customer!! We truly appreciate your loyalty to State Farm for all these years! 🩷. Irene is a phenomenal asset to my Agency and I thank you for taking time to share your positive experiences with her! "
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Lauren Bryant

August 25, 2023

5  out of  5
rating by Lauren Bryant
"I love working here! The environment is so friendly and welcoming. All of my family has insurance through Kari Romano State Farm and we couldn’t be happier with the services Kari provides for us!"
We responded:
"We love having you!!! 🩷🌸"
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Rachael Lykins

August 24, 2023

5  out of  5
rating by Rachael Lykins
"Kari Romano and her team are the best!! Irene was very sweet, patient and thorough answering all my questions regarding coverage on a new vehicle. I’ve been with State Farm since the 80’s!"
We responded:
"Thank you, Rachael, for being a long time State Farm customer! 🩷. Irene is the best and I’m lucky to have her as part of my team. Thank you so much for your review!! "