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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Taylor J

Taylor J

January 7, 2025

5  out of  5
rating by Taylor J
"Irene is out of this world! The whole team at Kari’s office including Lauren are very supportive, quick to answer the phone, and entertain all of my what ifs about policy changes. I once spent like 3 hours talking to Kari about different policy options and exploring more about life insurance policies. All in all a great team to work with for my insurance needs."
We responded:
"Oh my goodness, Taylor! You remember our conversation! This makes me happy, even happier to know my office is providing you with the absolute best service you deserve. You made our day with this genuinely kind review of your experience with us. Have a fabulous evening and please stay warm & healthy with this cold weather. ❄️"
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Julia T

December 22, 2024

5  out of  5
rating by Julia T
"Irene was very approachable, knowledgeable, and very patiently explained every question I had about my new policies. She gives the human touch to insurance, and I’m sure I wouldn’t have gotten it had it not been for her. Two thumbs way up, highly recommended!"
We responded:
"Hi Julia! Thank you so much for this detailed and amazing review of Irene! We are so happy Irene was able to provide you with the right protection. I hope you have a very Merry Christmas. 🎄"
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Elizabeth

December 14, 2024

5  out of  5
rating by Elizabeth
"Irene was wonderful switching over our insurance from a different company. She was patient and knowledgeable. She made the process so easy."
We responded:
"We appreciate your business and taking time to leave a review. Irene is wonderful and I’m happy she provided a seamless experience for you. Welcome to our State Farm family! "
Profile photo of Carlos Maynard

Carlos Maynard

December 11, 2024

5  out of  5
rating by Carlos Maynard
"I have been a very happy customer for nearly two years now. I've been working with Irene since day one, and I can’t praise her enough. She is knowledgeable, attentive and patient (answering my many questions). I am a big fan of hers, and you will too!"
We responded:
"Carlos! We appreciate your business and your generous compliments of Irene. We are pleased to receive this terrific feedback as exceeding customer expectations are what we pride ourselves on. I hope you and your family have a lovely Christmas holiday! "
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Hugo Stryhanyn

December 4, 2024

5  out of  5
rating by Hugo Stryhanyn
"Absolutely the best. My wife had this insurance and she was greatly helped .they got me a super good discount and it was an easy setup. I wish I could give them more stars 15/10 would recommend ."
We responded:
"“We appreciate your wonderful review, Hugo! My team works hard to create positive experiences, and we’re delighted to know we succeeded for you and your wife! Wishing you a beautiful holiday season!! "
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Ashley Gonzalez

December 2, 2024

5  out of  5
rating by Ashley Gonzalez
"Amazing, personable customer service who dedicated her take to explaining everything thoroughly and would recommend to anyone shopping for home or auto insurance!"
We responded:
"Thank you for being one of our newest customers, Ashley! I’m happy Irene was able to assist you with your insurance needs. I love reading about positive experiences with my Agency and appreciate you taking time to leave a review! I wish you a very happy holiday season! "
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RG CM

December 2, 2024

5  out of  5
rating by RG CM
"What a great experience is working with Kari and Danee. They worked fast and efficient and made a great deal for our auto insurance. Totally recommendable."
We responded:
"Thank you, Rafael! We are so pleased we could help you with your insurance. We look forward to working with you and look forward to seeing your business grow and be successful!! 🩷"
Profile photo of Samet Okyar (Fb1907)

Samet Okyar (Fb1907)

November 29, 2024

5  out of  5
rating by Samet Okyar (Fb1907)
"I spoke to Irene back in February when I was moving from New Hampshire to Texas. However, I didn't get an insurance policy back then because of complications with my home closing process. Nevertheless, Irene stayed in touch and followed up with me. Once I needed auto insurance for my two vehicles, I contacted her, and she helped me get the right coverage and proposed a few different options. I also called other insurance agencies to get a quote, but Irene was the only one who got back to me right away with reasonable prices. She really tailored the policy to my family's needs and explained it in detail"
We responded:
"Happy Saturday, Samet! This is what I love to see that my team is providing the quality service that everyone is entitled to! Thank you so much for taking time to share your experience with Irene. We are thankful for your business and welcome you to our TX State Farm family. "
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Syble Morgan

November 28, 2024

5  out of  5
rating by Syble Morgan
"Irene is awesome. She takes the time to explain anything and everything you have questions about. She also goes out of her way to answer any random concerns that you have."
We responded:
"We are grateful for your kind review of your interactions with Irene! We very much appreciate your trust and business! I hope you are enjoying your Thanksgiving, Syble! "
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Jacelyn Smith

November 27, 2024

5  out of  5
rating by Jacelyn Smith
"Irene Anderson and Lauren Bryant was incredibly informative and helpful with assisting me on getting coverage. She has a customer for life. Highly recommend Kari Romano State Farm!"
We responded:
"We are thrilled to have you as a customer! Thank you for taking time to review your experience with our amazing Lauren! Your positive feedback has made our day! 🎉🩷"
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Jose Dominguez

November 26, 2024

5  out of  5
rating by Jose Dominguez
"Great agent no problems always helpful when needed never q disappointment"
We responded:
"Thank you, Jose! We really thank you for taking time to share your experience with our office. We are so very grateful for your business! Happy Thanksgiving to you and your family. 🦃"
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Bianca Corley

November 25, 2024

5  out of  5
rating by Bianca Corley
"Lauren is very kind and always helpful . Anytime I need assistance with anything she doesn’t hesitate to guide me through any changes I need."
We responded:
"Thank you, Bianca, for this great review of Lauren! I’m happy she is able to help you with a remarkable customer experience. We are grateful for your business! Happy Thanksgiving! "
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Dominique Murphy

November 21, 2024

5  out of  5
rating by Dominique Murphy
"Kari was very helpful. Any questions I had she answered, which gave me the confidence to continue with the plan. Friendly personality, and quite relatable, which made me feel welcomed. 10 stars in my book."
We responded:
"Hi Dominique! Thank you so much for this kind testament of your experience! We truly appreciate your business and hope to always earn your 10 star rating! 🩷"
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chris cantu

November 19, 2024

5  out of  5
rating by chris cantu
"Thank you very much! You were a great help!"
We responded:
"Chris! Thank you so much for joining our State Farm family of customers! We appreciate your review and promise to continue provide great help! 🌼"
Profile photo of Vallery-Jo Nicholas-Miller

Vallery-Jo Nicholas-Miller

November 15, 2024

5  out of  5
rating by Vallery-Jo Nicholas-Miller
"Ms. Lauren was polite and on top of everything regarding my transition from a different state to beautiful Texas."
We responded:
"A big TX welcome and thank you for kind review of your experience with Lauren. We are so happy to have you at our office and strive to provide the same customer experience you are entitled to. 🦋"
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Nathan Jones

October 29, 2024

5  out of  5
rating by Nathan Jones
"Lauren did a fantastic job with her services!!!!"
We responded:
"Thank you, Nathan, for sharing your experience with Lauren! I want to thank you for joining our State Farm family and preparing for the unexpected with life insurance protection. We appreciate your business! ❤️🤍"
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Gregory Mccleery

October 24, 2024

5  out of  5
rating by Gregory Mccleery
"Staff is amazing especially Irene,thank you for all you do."
We responded:
"Thank you, Gregory, for taking time to compliment Irene! We appreciate you and your family! "
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Paul Cantwell

October 15, 2024

5  out of  5
rating by Paul Cantwell
"Great service, very friendly and helpful. Thanks Lauren!"
We responded:
"Thank you, Paul, for taking time to leave Lauren a great review! We appreciate you! 🫶🏻"
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Amy Law

October 15, 2024

5  out of  5
rating by Amy Law
"I didn't know where to start when trying to return a loaner car to the dealership after being hit (cheers for not my fault!) but was getting incorrect information from the dealership folks on the claims process. Irene quickly helped me with the verbiage to get everyone on the same page and correctly process the claim. Thank you for saving my day and deductible!"
We responded:
"Hi Amy! It definitely stinks and it’s frustrating being hit by another driver! I am happy to hear that the amazing Irene was able to assist you to help make the claims experience better as you are a valued customer! ❤️🤍"
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Kirk

September 13, 2024

5  out of  5
rating by Kirk
"Kari and her staff are exceptional people. They are knowledgeable and care about their clients. Loren has always been there to answer my questions and has been very helpful designing my insurance portfolio. A+ organization."
We responded:
"Kirk! Lauren shared the exciting things happening to you! You’ve been our customer for a while and we appreciate your loyalty. We love seeing good things happen to good people! 🩷"
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Kevin Byrne

August 28, 2024

5  out of  5
rating by Kevin Byrne
"Kari was incredibly friendly and super efficient meeting my needs with auto and home insurance. Both quotes were very comprehensive at a very competitive cost. I highly recommend you give Kari a call!"
We responded:
"Thank you for the awesome review! I am happy I could assist and deliver the customer experience you are deserving of! 🌸"
Profile photo of Rudy Garcia

Rudy Garcia

July 17, 2024

5  out of  5
rating by Rudy Garcia
"I’ve been a State Farm insured, on and off for as long as I’ve had insurance needs. The times I’ve found coverage from other providers, it was always due to my prior agent contact leaving the business and service deteriorating shortly thereafter. Prompting me to shop around their marketplace. Recently I had some life insurance needs and I was amazed by how quickly good ol State Farm showed up to help. I researched and compared State Farm, another individual financial services based insurance broker and Northwestern Mutual. Not only was State Farm competitive on rates, they moved through app, underwriting and onboarding in a 1/3 of the time their competitors did on the same separate three policies. Lauren, at my local Kari Roman State Farm office has been the best to work with! She’s demonstrated she is eager to serve with pleasure, it’s made this whole experience easy to work with Lauren and Kari’s team. I’d highly recommend you provide them the opportunity to knock your socks off too! Well wishes to all."
We responded:
"RUDY!! You are so incredibly generous and kind with your testimony of your interactions with us, especially of Lauren! Life insurance is one of the most important policies we sell. We are honored you chose us after doing your due diligence in researching. Our commitment is to provide excellent service at all times. We thank you for your business and appreciate you have chosen us. 🩷"
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Vic Monci

June 26, 2024

5  out of  5
rating by Vic Monci
"Irene helped my wife and I out with our car insurance needs. The entire staff was great from the moment we walked in the door. Don’t hesitate to call them or stop by."
We responded:
"Thank you, Vic, for your kind words! My team enjoyed meeting your adorable children today! 🌸"
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Castrolr1

May 23, 2024

5  out of  5
rating by Castrolr1
"Going from renting to purchasing a home, I called recently to get a quote for home and auto. Irene sent me multiple quotes along with the option to customize a plan. Long story short... My debt to income ratio was too close... Irene put together a plan that was perfect coverage and very affordable. Not sure i could have gone to closing without her. Thank you guys so much for all the time, patience and the pep talks. I'm now a new home owner"
We responded:
"Hello, I’m so glad that your experience with our team has led you to share such kind feedback with us. We can’t thank you enough for sharing! - Kari"
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Sabrina Garcia

April 11, 2024

5  out of  5
rating by Sabrina Garcia
"I had State Farm with a different agent and left because they were expensive, I didn’t feel covered, and they weren’t very helpful. I went and procured insurance on my own (without an agent) for two year until they started increasing their prices. I called Kari Romano’s office on the advice of my sister and I am so grateful. I’ve only dealt with Lauren so far but she’s been amazing. She’s clearly explained things multiple times, I have better auto coverage, and it’s less than what my renewal was. The last time I was with State Farm, I was convinced to get extra insurances for a bundling discount. The extra insurance didn’t cover me or really benefit me. Lauren clearly explained my options and didn’t force or coerce me into additional insurance. I now feel that I am covered and at a better price thanks to Lauren. Thanks again, Lauren!"
We responded:
"Wow, thank you Sabrina for this incredible testament of your experience with Lauren! I’m delighted you found her to be informative and she provided an excellent customer experience! We are happy you are back with State Farm and honored to have your business and trust! 🌸 Kari"